Customer/Members Privacy Policy

 

Equals Nidhi Limited refers to Equals as well Members/Shareholder/Account holders refers to customers.

The Equals recognizes that one of its fundamental responsibilities is to ensure that the Equals protects personal information entrusted to  the Equals by its customers. This is critical for    the maintenance of the Equals  reputation  and  for  complying  with  its  legal  and  regulatory obligations to protect the Equals customer information. The Equals also follows a transparent policy to handle personal information of its customers.

In this Policy, personal information means any information that  relates  to  a  natural  person, which either directly or indirectly, in combination with other information available  or likely to be available with the Equals, is capable of identifying such person (e.g., telephone number, name, address, transaction history, documents etc.).

The Policy is in compliance with  the  Information  Technology  (Reasonable  security practices and procedures and  sensitive  personal  data  or  information)  Rules  2011  (the  “IT Rules”) contained in the Information Technology Act 2000.

​

Applicability

The Equals collects three types of information: personal, sensitive personal data and non-personal

Personal information means any information that relates  to  a  natural  person,  which  either directly or indirectly, in combination with other information available or likely to be available with the Equals, is capable of identifying such person (e.g., telephone  number, name, address, transaction history etc.).

Sensitive personal data or information of a person  means  such  personal  information  which consists of information relating to passwords, financial information such as Equals account or credit card or debit card or other payment instrument  details,  sexual orientation,   physical   physiological   and   mental   health   condition,   medical   records  and history,  biometric  information,  details  of  nominees  and  national  identifiers  including but not limited to: Aadhaar card, passport number, income, PAN, etc. For customers enrolled in services provided by the Equals,  such  as  online  bill  payment,  personal information about the transaction is collected.

Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purpose of these rules.

The information customers provide online is held by the Equals business that maintains the account or is processing the application for a new product or service.

​

Non personal information includes the IP address of the device used to connect to the Equals website along with other information such as browser details, operating system used, the name of the website that redirected the visitor  to  the  Equals  website,  etc.  Also,  when you browse our site or receive  one  of  our  emails,  the  Equals  and  our  affiliated  companies, use cookies and/or pixel tags to collect information and store your online preferences.

This Policy is applicable  to  personal  information  (including  sensitive  personal  information) collected by the Equals directly from the customer or  through  the  Equals  online portals, electronic communications as also any information collected by the Equals server from the customer’s browser.

​

Accuracy

The Equals shall have processes in place to ensure that the personal information residing with it is complete, accurate and current. If at any point of time, there is a reason to believe     that personal information residing with  the  Equals  is  incorrect,  the  customer  should  inform the Equals in this regard. The Equals shall correct the erroneous information as quickly  as possible.

​

Purpose of collection and Usage of Personal Information

The Equals shall use the information collected to manage its business and offer an enhanced, personalized online experience on its website. Further, it shall enable the Equals to:

1. Process applications, requests and transactions

2. Maintain internal records as per regulatory guidelines

3. Provide services to customers, including responding to customer requests

4. Comply with all applicable laws and regulations

5. Recognize the customer when he conducts online transactions.

6. Understand the needs and provide relevant product and service offers

If a customer does not wish to provide consent for usage of its sensitive personal data or information or later withdraws the consent, the Equals shall have the right not to provide services or to withdraw the services for which the information was sought from the customer.

 

Disclosure/ Sharing of Information

The Equals shall not disclose personal information of its customers without their prior consent unless such disclosure has been agreed to in a contract between the body corporate and customer, or where the disclosure is necessary for compliance of a legal obligation. In-case Equals discloses the personal information to Third Parties, such Third Parties shall be bound contractually to ensure that they protect customer personal information in accordance with applicable laws.

The above obligations relating to sharing of personal data or information shall not apply      to information shared with government mandated under the law to obtain  such  information or by an order under law for  the  time  being  in  force.  Further,  if  any  personal data  or  information is freely available or accessible in the public domain,  the  Equals shall not have any obligations regarding the same.

No specific information about customer accounts or other personally identifiable data shall be shared with non affiliated third parties unless any of the following conditions is met:

1. To help complete a transaction initiated by the customer

2. To perform support services through an outsourced entity provided it conforms to the Privacy Policy of the Equals

3. The customer/ applicant has specifically authorized it

4. To conform to legal requirements or comply with legal process

5. The information is shared with Government agencies mandated under law

6. The information is shared with any third party by an order under the law

7. Enforce the terms and conditions of the products or services

8. Act to protect the rights, interests or property of the Equals, or its members, constituents or of other person

​

Security Practices

The security of personal information is a priority and shall be ensured by maintaining physical, electronic, and procedural safeguards that meet applicable laws to protect customer information against loss, misuse, damage and unauthorized access, modifications or disclosures. Employees shall be trained in the proper handling of personal information. When other companies are used to provide services on behalf of the Equals, it shall ensure that such companies protect the confidentiality of personal information they receive in the same manner the Equals protects. The Equals shall continuously review and enhance its security policies and security measures to consistently maintain a high level of security.

​

Amendments

The Equals shall reserve the right to change or update this Policy or practice, at any time with reasonable notice to customers on Equals website so that customers are always aware of the information   which   is   collected,   for   what   purpose   Equals    uses    it,    and    under   what circumstances, if any, Equals may disclose it.

By virtue of this privacy policy, the customer assents to collection, use, transfer, disclosure, retention and other processing of her/his personal information, including sensitive personal information, as described in this Policy.

​

Response to Enquiries and Complaints

The Equals shall encourage customer enquiries, feedback and complaints which shall help it identify and improve the services provided to the customers.

​

​