The Company has provided for three tier Grievance Redressal Mechanism to resolve any of its customers query / grievance.
 

Level 1:
The customer may register his/her query/ complaint to the Company which shall be addressed to the Grievance Redressal in connection with any matter pertaining to business practices, lending decisions, credit management, recovery and complaints relating to updation/alteration of credit information. The details of the Grievance Redressal Officer are given as follows:
 

Name of the Grievance Redressal Officer: Mr. Vaibhav D. Kadam
Address: 7th & 8th Floor Times Square Building,
Western Express Highway, Andheri East,
Mumbai 400069, MH.
Tel: 022- 30567636
E-mail ID: admin@equalsnidhi.com

Level 2:
If the complaint is not resolved within 15 days, the customer shall complaint to the Chairman of the Company at his following email id: admin@360hatch.in
 

Level 3:
If the complaint / dispute is not redressed within a period of one month from date of its receipt, the customer may appeal to:
Deputy General Manager ,
Department of Non-Banking Supervision,

Reserve Bank of India, Post Box No.4528,

Bombay Central Post Office, Opp: Bombay Central Rly.Stn.,

Mumbai - 400008, Tel No.: 022- 23084121

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